About Ash
We are on a mission to make healthcare more inclusive and accessible by disrupting the legacy lab model and removing healthcare barriers. Our platform enables white-label self-collection testing in all 50 states. Founded by a largely queer team to address barriers to healthcare, Ash has created a versatile platform that supports health systems, public health institutions, universities, pharmaceuticals, payers, wellness companies and more.
About the Role
Ash Wellness is looking for a meticulous and driven operations manager with a background in clinical laboratory settings to take the lead on managing our national lab network. This person should be familiar with the day to day processes, terminology and regulations at a CLIA/CAP accredited lab while also being comfortable working with digital health tools and health system integration concepts. It will be their job to scale the Ash Lab Network alongside the Ash Platform
Responsibilities
- Oversee and develop strong relationships with Ash’s partner labs
- Manage new test panel onboarding with each lab partner
- Draft, refine and oversee SOPs for lab partners to ensure smooth sample processing and interfacing with the Ash Platform
- Perform QC checks of lab partners
- Manage internal and external KPIs for the Labs and their outputs
- Draft and maintain internal documentation on each lab partner (compliance, SOPs, Contacts etc.)
- Serve as the point of escalation for test sample issues and devise system level solutions to address processing errors when they become a pattern
- Work with Supply Chain team as necessary to manage procurement
- Work with Product and Engineering team to develop new lab features for the Ash Platform
Qualities
- Extremely organized
- Skilled and empathetic communicator
- Documentation oriented
- Open minded and able to adapt to fast changing environments
- Action oriented
- Excited about healthcare innovation
Requirements
- Previous experience with diagnostic laboratory services and knowledge of standard lab terminology, understanding of PHI, data security and HIPAA
- Ability to break down processes and define them
- Experience managing vendors and external teams
- Ability to design systems for scale
- Comfortable working with health informatics and data (SQL a plus)
- DaaS / at-home testing experience is a plus
What We Offer
- A chance to join a high-growth company at an early stage
- Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
- Strong sense of ownership and strategic work that impacts our product, users, colleagues, providers, patients, payers, and the world
- Competitive pay, employer-paid healthcare, stock options
Commitment to Diversity and Inclusion
Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems in making healthcare more accessible and inclusive. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.